Refund policy

RETURNS

We are unable to offer a refund for any purchases, however you may exchange the item or request an online credit note. Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.

All returns must be in the original condition as sent; the item must not be used, altered or washed, and must have its original tags attached. All items must be returned within 14 days of receiving the order.

We do not refund delivery costs for returns, exchanges and credit notes unless an item is faulty. Hockeyworld is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.

Please be aware that items purchased online cannot be returned or exchanged at any Hockeyworld Stores.

HOW TO RETURN ONLINE PURCHASES

To return your order please follow the below steps.

  1. Contact us at hockeyworldaus@gmail.com to advise that the item will be returned.
  2. Repackage your item
  3. Post the parcel back to us. Please get a tracking number at the post office.

Please return your parcel to:

Hockeyworld
36 Sturt Street
Adelaide SA 5000
Australia
 

We will email you to confirm we have received your return. Once we receive your return, please allow up to 5 business days for your return to be processed.

We will email you and let you know that your return has been processed.

 

FAULTY RETURNS

Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law. 

If you receive an item that is faulty or wrongly described, please contact us immediately. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several days. This policy does not exclude or replace your rights under any applicable law.